When you transact with Wag Pillow, your transaction is solely between you and Wag Pillow, a manufacturer who produces customized print-on-demand products. We are not a shipping company, so we facilitate the services of a third-party courier whose main service is to deliver your product to you.
The courier we use for shipping items to our U.S. hub is FedEx Priority (4-5 day delivery). For shipping from our U.S. hub to any address within the United States, we use USPS First Class Mail and UPS Ground (3-5 day delivery).
USPS First Class Mail (Shipping within U.S.)
– USPS tracking numbers will be provided to you. However, we cannot guarantee when USPS will scan the tracking number into their system.
– We are not liable for items that are lost during shipment.
– How to locate a package if you believe it has been lost: https://www.usps.com/help/missing-mail.htm
– According to USPS, you can claim a package has been lost after 45 days from the original mailing date.
– To file a claim for a lost shipment, visit https://www.usps.com/help/claims.htm
– If USPS approves your claim, they will refund you for the value of your items within 7-10 business days of filing your claim.
UPS Ground Shipping (Shipping within U.S.)
– You can upgrade any USPS order to UPS for an additional fee. The choice to upgrade can be found on the shopping cart page during checkout.
– We will provide UPS tracking numbers and guarantee that the tracking number will be scanned on time.
– We guarantee delivery for all items shipped using UPS Ground. If your shipping information was correct but the item was lost during shipment, we will send you a new item free of charge.
– A package can be considered lost if the item has not arrived at your doorstep five days after it was scheduled to arrive by UPS.
We ship orders 2-3 times per week to our U.S. hub via FedEx. We can provide you with the FedEx tracking number if you request it.
Print on demand items are usually finished within 1-2 business days, though other factors may affect production times including holidays and other unforseen events.
If your package is marked as undeliverable or returned to the sender, depending on the circumstances either a reshipping fee will be required or you may need to place a new order again.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Wag Pillow is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
Wrong Item Received
In the unlikely event that you receive a wrong or defective item, please contact us so we can fix the problem right away.
Our Shipping Policy may change from time to time.
### Last Updated: June 17, 2021